Troubleshooting
Call Center Manual 17 J007/J010/J011
J007/J010/
J011
Call Center
Manual
6. Open the printer driver and do three "Head-Cleanings".
7. Print a Nozzle Check Pattern between each cleaning to check the result.
8. If three "Head-Cleanings" does not solve the problem, use the printer driver to do
one "Head-Flushing".
9. Swap the printer for repair if the "Head-Flushing" does not solve the problem.
Part of image missing
What is the size of the image you are trying to print?
If the image is larger than A3, part of the image will not print.
Instructions
1. Determine the size of the image.
2. If the image is larger than A3, use the software application to reduce the size to
A3 or smaller.
The RPCS printer driver cannot handle images larger than A3.
Image skewed
What type of paper is being used?
Paper not recommended for use with the printer can slip and cause skewing.
Instructions
1. Make sure that the paper can be used with the printer. (Paper specifications are
provided at the end of the Operating Instructions.)
2. Pull out the paper cassette and confirm that the fences are set correctly for the
loaded paper size.
3. Make sure that the envelope selector lever is at the correct position (Forward for
normal paper, back for envelopes.)
Image density uneven
A. Is the printer operating with the optimum settings?
The optimum settings can be enabled with the printer driver.
B. Is the Print Quality priority setting correct for the print job and paper?
Refer to the Operating Instructions for more about settings recommended for different types
of paper.
C. Have you cleaned the print head nozzles?
Clogged print head nozzles can cause color problems.
Instructions
To Next Page
Loading...
