310 Rockwell Automation Publication 2080-UM002M-EN-E - April 2022
Appendix D Troubleshooting
Corrective Action for Recoverable and Non-recoverable Faults
Corrective Actions for Recoverable Faults
Perform the following:
1. Optionally save the fault log from Connected Components Workbench
software.
2. Clear the recoverable fault using Connected Components Workbench
software.
3. If problem persists, contact technical support with the fault log.
Corrective Actions for Non-recoverable Faults
Perform the following:
1. Power cycle your Micro800 controller.
2. Controller will go to recoverable fault. Optionally save the fault log from
Connected Components Workbench software.
3. Clear the recoverable fault using Connected Components Workbench
software.
4. If program is lost, build and download your program using Connected
Components Workbench software.
5. If problem persists, contact technical support with the fault log.
Retrieve a Fault Log You can retrieve a fault log for your controller by using the Connected
Components Workbench software, version 9 or later.
Perform the following:
1. Launch the Connected Components Workbench software.
2. Connect to your Micro800 controller.
3. In Project Organizer, right-click the Micro800 controller.
4. Select Diagnose > Fault.
The Fault Diagnostics tab displays.
5. Click the Get Fault Log button.
6. Save the fault log (.txt) file.
Controller Error Recovery
Model
Use the following error recovery model to help you diagnose software and
hardware problems in the micro controller. The model provides common
questions you might ask to help troubleshoot your system. See the
recommended pages within the model for further help.
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