TROUBLESHOOTING
Please select and follow the procedure which best describes the cash register condition:
1.
IN
CASE OF
AN
ERROR TONE:
a.
PRESS the (CLEAR)
Key.
b.
Turn
the
key
to
the last
position
(PRG, REG, X
or
Z)
you were in prior
to
receMng the error. If
the last position you were in was ·REG·,
turn
the
key
to
the
"REG"
position
and PRESS the
(CLEAR) Key, then PRESS the (AMT TENDfTOTAL). (CHECK).
or
(CHARGE)
Key
to
complete a
pending sale
or
if your last position was ·PRG",
tum
the
key
to
the
·PRG"
position
and PRESS
the
(CLEAR) Key.
c.
Double check and repeat the procedure you are trying
to
perfonn.
d. If error still persists. perfonn a HALF SYSTEM CLEAR procedure (see below).
e.
As a last resort. perform a FULL SYSTEM
CLEAR
procedure (see below).
2.
IN
CASE PE-PRINTER ERROR DISPLAYS:
a.
Check if you are out of paper.
b.
Check for a paper jam. If so. carefully remove any paper obstructing the printer. CAUTION: Do not
manually pull the paper, always use the paper feed key
to
remove
or
advance the paper.
IMPORTANT: Do
not
use
sharp
or
pOinted
instruments
in
the
printer
area. This
may
cause
serious
damage
to
your
printer.
c.
Once the paper jam has been successfully removed. if
OPE"
still displays
turn
the
key
to
the
·OFF"
pOSition, unplug the cash register (pause
for
10
seconds),
and
replug.
d.
If.an
"EM
displays. PRESS the (CLEAR) Key.
e.
If an
"E"
continues
to
display.
tum
the
key
to
the
last
position
(PRG, REG, X or
Z)
you were in
prior to receiving the error. If the last position you were
in
was "REG",
turn
the
key
to
the
"REG"
position
and PRESS the .(CLEAR) Key. then PRESS the (AMT TENDfTOTAL). (CHECK). or
(CHARGE) Key
to
complete a pending sale or if your last position was
"PRG",
turn
the
key
to
the
·PRG"
position
and PRESS the (CLEAR)
Key.
f.
As
a last resort, follow the directions for a FULL SYSTEM CLEAR procedure
(see
below).
3.
IF THE CASH REGISTER
IS
MALFUNCTIONING:
a.
Be
sure the cash register
is
plugged into a working electrical outlet and no other electrical device is
using the same power source. Another electrical motor on the same circuit could cause interference
with register operations.
b.
Perform a HALF
SYSTEM
CLEAR procedure (see below).
c.
As
a last resort. follow the directions for a FULL SYSTEM
CLEAR
procedure (see below).
d.
If
needed. contact
the.
Royal Customer Support hotline at 9OB-429-HELP {4357} for additional assistance. -
4.
OPENING THE DRAWER IN AN EMERGENCY:
Push the drawer opening lever
to
the left Oocated at the rear of the bottom of the cash register)
to
open
the drawer in
an
emergency in case
of
a power failure or a cash register malfunction.
R.
Tum
the
key
to
the
·OFF"
poatuon.
HALF SYSTEM CLEAR
b.
Unplug
the
cash
register
from
the
power
source
(pause
for
10
PROCEDURE:
seconds)
and
reptug
the
cash
register.
c.
Continue
wtth nonnaJ
operations.
FULL SYSTEM CLEAR
PROCEDURE:
Note: This procedure will erase all transaction
totals and programming.
a.
b.
c.
d.
e.
1.
g.
Tum
the
key
to
the
'OFF"
Postuon.
Remove
one
battery.
Unplug
the
cash
register
from
the
power
source
and
walt
5
minutes.
Replug
the
cash
register.
Replace
the
battery.
Re-program
the
cash
register.
Continue
with
nonnal
operations.
If a problem still persists. contact a Royal Authorized Service Center. For the location of the one nearest you,
call toll free at 888-261-3888 (E.S.T.).
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