Stenograph LUMINEX

To Next Page

To Previous Page

Luminex Users Guide

Chapter 3 Writing on the Luminex

Copy Log

The Copy Log feature is used in the rare instance your Luminex experiences an error or an exception.

The Copy Log feature automatically saves the information to a log file which is stored in a Support Info

Files folder on the Data SD Card and in Memory. Technical Support may ask you to send the

information to Stenograph for analysis. There are two methods available for copying Log files:

Use the WriterManager Utility to copy log files via USB directly to a computer

(recommended):

Download and install the Stenograph Writer Utility program available at stenograph.com/utilitycd. The

WriterManager PDF file supplied by the Stenograph Writer Utility program will guide you through the

steps. This method of copying log files from the Luminex to a computer is recommended because the

log files are automatically compressed into a (zipped) file and ready to be e-mailed to Technical

Support.

To copy the Log files to a Data SD card or to a Thumb Drive:

1. From the Opening Menu, touch More, Diag, Copy Log. The Luminex copies all the appropriate log

information to the Data SD card, placing it in the Support Info Files folder. Depending on the

situation, there could be many log files. The message "Done Copying to SD Card" will display

when the copy is complete.

2. To return to the Opening menu, touch Quit, More.

3. Do one of the following:

Turn your Luminex Off, the remove the Data SD card. Insert the Data SD card into the USB SD

Flash Drive reader or into a built-in SD slot on your computer. Locate the Support Info Files

folder on the SD Card. Double click the Support Info Files folder and locate the correct year and

month folder (if needed). Copy this folder to a location on your computer.

At the Main menu, touch SD card, Files and then insert a USB thumb drive into the USB slot on

the back of your Luminex. Touch the Down sensor until Support Info Files folder is highlighted

and then touch Folder. Select the correct year and month folder (if needed) and then touch

Copy. When the copy is complete. Place the thumb drive into a USB port on your computer.

4. The Log Files can be large and it is best if you zip the files before attempting to send them. On your

computer, browse to the location you saved the folder, right click the Month and Year folder and

select Send to Compressed (zipped) folder.

5. Open your e-mail package and send the zipped file to Technical Support with any requested

details.

Stenograph LUMINEX - Copy Log