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Luminex Users Guide
Chapter 4 Troubleshooting
Chapter 4, Troubleshooting, suggests possible solutions to some common situations encountered
when using the Luminex. Most users can remedy the following situations themselves. For more
troubleshooting information, check Stenograph's website, www.stenograph.com. If a problem
persists, call Stenograph Technical Support at 1.800.323.4247 or 1.630.532.5100.
Troubleshooting Tips:
The following troubleshooting tips can assist you in quickly solving some common errors you may
encounter. Additional Help topics are available at www.stenograph.com. Click Support, Solution
Center.
Audio - Does Not Resume After Pause
If you wrote a steno outline to pause the audio, you must stroke a steno outline to resume audio,
regardless of the setting for the Auto Pause Resume option. For example, Case CATalyst has
Pause Audio and Resume Audio commands. If you wrote a Pause Audio command, you must
right a Resume Audio command to start recording audio again.
Audio - Feedback or “Squealing”
If audio feedback or “squealing” noises occur, check the following:
·
If you are using a powered microphone, set the Microphone Gain lower. Check your Audio
Options for more information.
·
The microphone may be located too close to the speakers or headphones. Move the
microphone further from the speakers or headphones.
·
The playback volume setting may be set too high. Try a lower playback setting.
Backup/Data SD Card - Write Protected
SD cards have a write protect slide on the side card. If the slide is moved to the Locked position,
no data can be written to the card. When a Locked Data SD card is inserted into the Luminex, a
message displays indicating the card is write protected. No writing can occur until you unlock the
Backup SD card.
To enable writing on an SD card:
1. Remove the appropriate SD card from the Luminex. The Backup SD card is recessed and
is a micro SD card.
2. Hold the SD card with the notched side up.
3. Move the write protect slide to the Up position.
4. Reinsert the SD card into the Luminex.
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