Xerox Color 800 User Manual

General problems
If the machine has a loss of power and you cannot access the Machine Details screen
to get the serial number, open the two main front doors. The serial number label is in
the center of the bottom frame of the machine. If the problem persists after following
all the instructions, contact your Xerox representative.
Note
If your print server indicates that the machine has a fault and the UI does not readily
display a message, select System > Machine Details, then select the Error Log tab to
display the fault history.
Suggested solutionsProblem
The machine does not
power on
• Ensure the power cord is plugged into the receptacle correctly.
• Ensure the power switch inside the front door is set to the ON
position.
• Check the GFI circuit breakers.
• If the power in your location is working properly, you have tried
the suggested solutions, and the machine does not power on,
contact the Customer Support Center for assistance.
Open the two main front doors. The serial number is located on
the frame area above Trays 1 and 2 on the print engine left side.
There is no power to the
machine and you cannot
access the Machine Details
screen to get the machine
serial number.
The machine does not
successfully complete a
print job.
• Is your machine connected to the network as a printer? Try
printing a test page from your workstation to the machine to
verify that the machine is connected on the network.
• Verify that the power cable is connected to the machine and
to a suitable power socket.
• Verify that the network cables are attached securely to the
machine and seated properly.
• Clear out the print job from the print queue and re-send print
job.
• Power Off/On the machine to restart it.
• Your machine may not be configured on the network. Contact
your System Administrator to connect the machine to the
network.
10-3
Xerox
®
Color 800/1000 Press
User Guide
Problem solving

Xerox Color 800 Specifications

General

Brand	Xerox
Model	Color 800
Category	Copier
Language	English