Phaser 3140/3155/3160 Printer Service Manual 4-13
General Troubleshooting
No Power
When the printer is turned On, no activity is detected.
Hazardous voltage is connected to the Power Supply.
Initial Actions
• Cycle printer power.
• If problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Power Cord, PL1.0.13
■ Power Supply, PL1.0.1
■ Controller Board, PL1.0.2
■ Map 1 - Controller Board (3140)
■ Map 2 - Controller Board (3155)
■ Map 3 - Controller Board (3160B/
3160N)
■ 3140 Power Supply Wiring
■ 3155 Power Supply Wiring
■ 3160 Power Supply Wiring
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the connection to the wall outlet.
Is the printer connected to the outlet?
Go to step 2. Connect to
the wall
outlet.
2 Check the condition of the Power Cord.
Is the Power Cord damaged?
Replace the
Power Cord.
Go to step 3.
3 Check the wall outlet.
Is the proper supply voltage present?
Go to step 4. Use a
different
outlet.
4 Check the output supplies on the Power
Supply.
Check for +24 V at each of the following
pins: CON2-5, 6, 9, 10, and 12.
Check for +5 V at CON2-8, 15, and 16.
Is the correct voltage present at each
pin?
Go to step 5. Replace the
Power
Supply
(page 8-54).
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