Phaser 3300MFP Service Manual 4-23
General Troubleshooting
Network Problems Troubleshooting
General Problems
Macintosh Problems
Windows Problems
Problem Solution
System does not function with
some wrong values entered by
mistake while configuring.
Possibly the network parameters are corrupted.
Restart the system and set to factory defaults on the
printer front panel or on your computer using CWIS.
Print server does not print
using TCP/IP protocol.
1. Check whether TCP/IP protocol is installed in
your PC.
2. Check whether your PC is on the same network
with print server.
Problem Solution
The printer name is not
displayed in the Chooser.
1. Make sure the printer is connected to network
correctly.
2. Make sure the printer is configured in CWIS using
the new name.
3. After turning on the printer, wait 3 minutes, then
check it again.
4. Make sure that your Macintosh is connected to the
network through Ethernet.
5. When the Macintosh and network printer are in the
same network, check above items again. Otherwise
check whether the router can support AppleTalk
protocol. If the router can not support the AppleTalk
protocol, then ask the network manager to solve this
problem.
The printer drops letters. 1. Make sure the PS option is installed in your printer
correctly.
2. Make sure the SIMM provided with PS option is
installed correctly. Check that the total memory is 12
MB by printing a self-test page.
Problem Solution
The print server name is
displayed, but the test
page is not printed.
Select the Network menu from the front panel menus.
Check that the test page is printed. If the Network menu
is not displayed, or the test page is not printed, turn off
the printer, then turn it back on.
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