08/2012
3-18
WorkCentre 5021/5019
IDS5, IDS6
Initial Issue
Image Quality
IDS5 Toner Contamination
Figure 1 Toner Contamination Defect Sample (j0ch3221)
Cause
1. Cloud toner dropped from the XERO/DEVE Cartridge.
Action
1. Mix the developing powder by feeding blank paper.
2. Replace the Drum Cartridge (PL 8.1) (REP 8.1.1)
IDS6 Toner Splattering
Figure 1 Toner Splattering Defect Sample (j0ch3222)
Cause
1. Paper size mismatch occurred (tray settings and paper size are different).
2. The resistance of the paper increased under dry conditions.
Action
1. Check the tray settings.
2. Use paper from a freshly opened packet.
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