Xerox WorkCentre 5021 Service Documentation

08/2012
2-1
WorkCentre 5021/5019
Status Indicator RAPs
Initial Issue
2 Status Indicator RAPs
2.1 Introduction
2.1.1 How to Troubleshoot............................................................................................. 2-3
2.1.2 How to Switch the Error Code Display.................................................................. 2-3
2.1.3 Glossary................................................................................................................ 2-4
2.2 Product FIP
2.2.1 Level 1 FIP
2.2.1.1 Level 1 FIP......................................................................................................... 2-7
2.2.2 Level 2 FIP
CHAIN 3
003-500/795 N-Up NG Out Of Range/ AMS NG Out Of Range..................................... 2-9
003-754 IPS Overrun ..................................................................................................... 2-9
003-942 Not-Supported Doc Size .................................................................................. 2-9
003-951 1Job Max Page Over ....................................................................................... 2-9
003-963 APS NG Out Of Range .................................................................................... 2-9
003-972 EPC Memory Full............................................................................................. 2-9
003-973 Auto Rotation NG Out Of Range...................................................................... 2-9
CHAIN 4
004-345 HVPS Communication Error ............................................................................ 2-11
CHAIN 5
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam ............................................. 2-13
005-123 DADF Simplex/Side 1 Regi Sensor On Jam.................................................... 2-13
005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting.... 2-13
005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam. 2-13
005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam. 2-14
005-135 DADF Side 2 Pre Regi Sensor On Jam ........................................................... 2-14
005-136 DADF Side 2 Regi Sensor On Jam.................................................................. 2-14
005-147 DADF Pre Regi Sensor Off Jam on Inverting .................................................. 2-15
005-196 Size Mismatch Jam on No Mix-Size ................................................................ 2-15
005-197 Prohibit Combine Size Jam.............................................................................. 2-15
005-198/199 Too Short Size Jam/ Too Long Size Jam ................................................. 2-15
005-210 DADF Download Fail ....................................................................................... 2-15
005-275/280 DADF RAM Fail/ DADF EEPROM Fail ..................................................... 2-15
005-305 DADF Feeder Cover Interlock Open................................................................ 2-16
005-500 DADF Download Flash Write Error .................................................................. 2-16
005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam
2-16
005-940 DADF No Original Fail ..................................................................................... 2-16
005-948 SS-Size Mismatch Jam on No Mix-size........................................................... 2-16
CHAIN 10
010-311 Fusing Unit Center Thermistor Defect ............................................................. 2-17
010-312 Fusing Unit Rear Thermistor Defect ................................................................ 2-17
010-320 Over Heat Temperature Fail ............................................................................ 2-17
010-327 Fusing Unit On Time Fail ................................................................................. 2-17
010-379 Fusing Unit Hot Not Ready Return Time Fail................................................... 2-18
010-392 NOHAD Fan Defect.......................................................................................... 2-18
010-602 Over Temp Cooling Mode................................................................................ 2-18
CHAIN 16
016-500 Controller Download Flash Write Error ............................................................ 2-19
016-501 Controller Boot Flash Write Error..................................................................... 2-19
016-502 UI Panel Download Flash Write Error .............................................................. 2-19
016-570 No Response from USB-Host for Scan Job..................................................... 2-19
016-571 No Response from USB-Host for Print Job...................................................... 2-19
016-742/744 Download File Error/ Download File Check Sum Error............................. 2-19
016-749/799 HBPL or XPJL Syntax Error/ Print Instruction Fail .................................... 2-20
016-759 Copy Counter Full ............................................................................................ 2-20
016-776 Marker Code Detection Fail ............................................................................. 2-20
CHAIN 23
023-600 Held Down key Error (UI Panel)....................................................................... 2-21
CHAIN 24
024-910/911/915 Tray 1/Tray 2/MSI Paper Length Mismatch ....................................... 2-23
024-950/951/954 Tray 1/Tray 2/MSI No Paper.............................................................. 2-23
024-958/959/960 MSI/Tray 1/Tray 2 Paper Size Mismatch ........................................... 2-23
024-965 APS NG Unselected......................................................................................... 2-23
CHAIN 41
041-210/211 STM NVM Out-Of-Order/ STM NVM R/W Error........................................ 2-25
CHAIN 42
042-325/614 Main Motor Rotation Error/ Main Motor Rotation Warning........................ 2-27
CHAIN 45
045-310 Image Ready Error........................................................................................... 2-29
045-313 IOT Logic Fail................................................................................................... 2-29
CHAIN 61
061-321 ROS Motor Fail ................................................................................................ 2-31
061-325 No SOS Fail..................................................................................................... 2-31
CHAIN 62
062-277 DADF Communication Fail............................................................................... 2-33
062-311 IIT Software Logic Fail ..................................................................................... 2-33
062-360 Carriage Position Fail....................................................................................... 2-33
062-371/380 Lamp Illumination Fail/ AGC Fail............................................................... 2-33
062-386 AOC Fail........................................................................................................... 2-34
062-389 Carriage Over Run Fail (Scan End Side)......................................................... 2-34
062-396 CCD Cable Connection Fail............................................................................. 2-34
CHAIN 71
071-105 Regi Sensor On Jam (Tray 1).......................................................................... 2-35

Xerox WorkCentre 5021 Specifications

General

Print Technology	Laser
Print Speed	Up to 20 ppm
Copy Speed	Up to 20 cpm
Copy Resolution	Up to 600 x 600 dpi
Scan Resolution	Up to 600 x 600 dpi
Paper Capacity	250 sheets
Monthly Duty Cycle	Up to 20, 000 pages
Connectivity	USB 2.0
Functions	Print, Copy, Scan
Maximum Paper Size	A3
Duplex Printing	Manual
Memory	128 MB
Fax Transmission Speed	33.6 Kbps (optional)
Operating System Compatibility	Windows, Mac
Print Resolution	600 x 600 dpi