08/2012
2-3
WorkCentre 5021/5019
2.1.1, 2.1.2
Status Indicator RAPs
Initial Issue
2.1.1 How to Troubleshoot
Level 1 Troubleshooting:
• Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP
asks you whether any Fault Code and other problematic symptoms exist, guiding you to
Level 2 Troubleshooting or BSD to resolve the problem.
Level 2 Troubleshooting:
• Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code,
document/paper jam and other problematic symptoms. Performing a FIP or an appropri-
ate procedure in the Check Procedure enables you to discover causes of a problem in a
short period of time.
How to proceed with troubleshooting and Cautions:
• First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate
Level 2 FIP or BSD to resolve the problem. To find the causes of the problem using FIP or
Check Procedure etc., thoroughly read the instructions and follow the procedure properly.
Sometimes, when two or more causes exist, they cannot be identified at once, so the
same FIP should be repeated. In this case, pay attention to a different judgment made in
the process of the same FIP.
• For source voltage related problems, such as being unable to power up the machine,
refer to 'Other Failure FIP' to proceed with the troubleshooting.
• The Check Procedure for general electrical parts (Motor, Solenoid/Clutch, Switch, Sensor
etc.) may not be shown in each troubleshooting for some cases. In such cases, proceed
to troubleshoot by referring to 'Generic FIP'.
2.1.2 How to Switch the Error Code Display
When a problem has occurred in the machine, an Error Code or a Fault Code (Chain-Link) will
be displayed on the UI screen. When an Error Code is being displayed, you can perform the
following operation to switch the display to the Chain-Link number that correspond to that Error
Code. To repair, check the Chain-Link number and proceed with the appropriate FIP.
How to switch to the Chain-Link number
1. When a problem has occurred, the displayed Error Code will be flashing.
Figure 1 j0lj21201
2. With the Error Code being displayed, press and hold down the [ID Card Copy] button on
the Control Panel.
• As long as the button is being pressed, the Chain-Link number will be displayed and
flashing.
Figure 2 j0lj21202
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