Alcatel dawn - For Assistance

Getting Help For Assistance 187
For Assistance
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,
specifications,accountinformation,warrantyinformation,andcustomerservicecontact
information.
Troubleshooting
Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.
Check Here First
Question:Phonefreezes/operationisunstable.
Answer:Turnthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenturnthephoneonagain.Datathatwasbeingeditediserasedafteryour
phoneispoweredonagain.
Question:Operationisunstableafteranewapplicationwasinstalled.
Answer:Thenewlyinstalledapplicationmaybethecause.UninstalltheapplicationinSafe
mode.SeeUninstallanApp.ToturnthephoneoninSafemode:
l PressandholdthePower/Lockkey>touchandholdPower off,readthedisclaimerfor
safemode,andthentapOK.

o
AfterturningthephoneoninSafemode,"SafeMode"appearsatlowerleft.

o
AfterrestartinginSafemode,yourphonecanbepoweredonasusual.

o
BeforeturningthephoneoninSafemode,itisrecommendedthatyoubackup
importantdata.

o
BypoweringthephoneoninSafemode,addedwidgetsmaybedeleted.
Question:Cannotusephone,mail,orInternet.
Answer 1:Checkwhetheryouarewheresignalisweakoroutofservicearea.
Answer 2:Powerthephoneonagain.
Answer 3:IsthephoneinAirplanemode?TocheckthatAirplanemodeiscanceled:
l
Fromhome,tapApps >Settings >More >Airplane mode.
Answer 4:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:
l
Fromhome,tapApps >Settings >Data usage >Cellular data.
Question:Batterylevelgoesdownquickly.