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• Make sure directory announcement is recorded
correctly to suit your company’s needs (page 70
of the installation guide).
• Make sure the caller is calling from a touch-
tone telephone. If the caller hears clicks rather
than tones, the commands are not recognized.
• The auto attendant might not detect the callers'
commands when the announcement plays. Wait
until the announcement is over before entering
the code.
• There might be interference on the telephone
line callers are using. Press the dial pad keys
firmly when dialing.
The auto attendant does
not respond when callers
dial an extension.
Appendix J
Troubleshooting
• Check the central (general) mailbox(es) for the
messages.
• Check Line Group setting (see page 43 of the
installation guide for directions).
Some messages for
specific extensions were
not recorded.
• Make sure that the line group settings are
correct (see page 43 of the installation guide
for directions).
Callers complain that their
calls get lost after they
dial an extension number.
My phone beeps for no
reason.
• If someone is trying to assign your phone’s
extension number to another phone, your
phone sounds a warning beep, and displays IS
ALREADY USED.
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