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Appendix J
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at
www.telephones.att.com
,
or call
1 (800) 222-3111
. In Canada, dial
1 (866) 288-4268
. Have
the serial number, found on the underside of your phone, available when
contacting customer service. Please retain your receipt as your proof of
purchase.
To purchase accessories or replacement parts, please contact customer
service by visiting our website at
www.telephones.att.com
or calling
1 (800) 222–3111
. In Canada, dial
1 (866) 288-4268
.
My telephone appears to
be dead.
• Make sure the power adapter is securely
plugged into an outlet not controlled by a wall
switch.
• Make sure the telephone line cords are plugged
firmly into the telephone base and the jack.
• Unplug the telephone’s electrical power. Wait
for approximately 15 seconds, then plug it back
in. Allow up to one minute for the telephone to
synchronize.
• This system is not compatible with any other
AT&T 4-line small business telephones, except
for the 1080, 1070 and 1040 telephones.
System features,
(intercom, transfer, hold
release, etc.) do not work
with my old AT&T 4-line
telephones (984, 974, 945,
etc.).
• This system is not compatible with any other
AT&T 4-line small business telephones, except
for the 1080, 1070 and 1040 telephones.
Intercom, hold, call
privacy or other
advanced features do
not work properly.
• If you have fiber optic service (digital service
to the building, analog service within the
building), VoIP (Voice over the Internet) service,
or cable telephone service, the router that
the system uses might interfere with system
communication.
• If Line 1 is a DSL line, have a professional
install a splitter on the telephone line. See the
installation guide and contact your DSL service
provider for more information.
• Make sure that the LINE GROUP assignment is
correct. See page 43 of the installation guide.
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