101
There is no dial tone.
• First, try all the suggestions of
My telephone
appears to be dead on page 100.
• The telephone line cord might be malfunctioning.
Try installing a new telephone line cord.
• Disconnect the telephone base from the telephone
jack and connect a different telephone. If there
is no dial tone on the telephone either, the
problem is in your wiring or local service. Contact
your local telephone company.
• Make sure a line is selected. Press a line button
or speakerphone.
• Make sure the
[HOLD] key is not pressed.
• If there is no dial tone when the
[HEADSET]
key is pressed, make sure the headset is firmly
connected in the HEADSET jack.
Appendix J
Troubleshooting
• First, try all the above suggestions in There is
no dial tone on this page.
• Make sure there is a dial tone before dialing. It
is normal if the telephone takes a second or two
to synchronize before producing a dial tone. Wait
an extra second before dialing.
• Check that all the telephones connected to the
same telephone line are hung up.
• Make sure the telephone is set to the correct
dial mode (pulse dial or tone dial) for the
service in your area. Refer to the TONE/PULSE
section (page 36 of the installation guide) to set
the dial mode.
• If any other of your telephones
are having
the same problem, the problem is in the wiring
or local service. Contact your local telephone
company (charges may apply).
I cannot dial out.
• If the wiring for your system is greater than 600
feet, some of the advanced features might not
work properly. You might have to remove some
of the phones from remote areas.
•
Check to make sure that each telephone set
has a unique extension number. If the sets
receive AC power at the same time, either at
initial installation or after a power failure, the
extension numbers might be the same. Refer to
the EXTENSION NUMBER section (page 32 of
the installation guide).
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