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Appendix J
Troubleshooting
I cannot transfer outside
calls.
• If you are on a conference call with another
telephone in the same system (page 22), the call
cannot be transferred.
• If the destination telephone is on an outside call
or intercom call with another system telephone,
the call cannot be transferred.
• All extensions must have the same outside telephone
line connected to Line 1.
• Make sure the telephone line cord connected
to line jack L1/L2 was provided with the
telephone.
• Make sure that the
LINE GROUP assignment is
correct. See page 43 of the installation guide.
I cannot page or make
intercom calls.
• Make sure you dial the extension correctly.
• Make sure Line 1 is connected and has the
same phone number on all system phones.
• The destination telephone might be on an
external call. Wait and try again.
• Make sure the Do Not Disturb function is turned
off on the destination system telephone (page 15).
• Make sure the
[INTERCOM] light is off before you
make a page or Intercom call. If the light is on, the
system is busy or the intercom is unavailable. Try
again when the intercom light goes out.
• Make sure the telephone line cord connected to
line jack L1/L2 was provided with the telephone.
• Check to make sure that each telephone set
has a unique extension number. If the sets
receive AC power at the same time, either at
initial installation or after a power failure, the
extension numbers might be the same. Refer to
the EXTENSION NUMBER section (page 32 of
the installation guide).
• If you are using the speakerphone, eliminate
any background noise. Noise from a television,
radio, or other appliances might cause the
telephone not to dial out properly. If you
cannot eliminate the background noise, first try
muting the telephone before dialing, or dialing
from another room with less background noise.
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