63
Incoming
call
Caller dials [9]
AA records
central
message
AA plays
DIR OGM
Caller dials [0]
AA answers and plays outgoing
announcement
Caller dials extension number
AA plays “Calling that ...” and calls
extension, which rings
Normal call Yes
Person
answers call?
No
Extension = 1080 or
1070 or 1040
1080
1080 answers and
records private
message
1070, 1040
1070’s or 1040’s
mailbox answers and records
SYS EXT message
Auto attendant operation
Auto attendant flow chart
NOTE: If the caller enters an extension number that is not answered by a
person or by that extension, and if its mailbox is busy (not able to answer and
record), then the caller is returned to the auto attendant, with the message
“That extension is not answering. Enter a new extension number, or, to leave a
central message in the general mailbox, please dial nine.”