Related Links
Troubleshooting the Avaya Scopia
®
XT Series on page 172
Retrieving XT Series Logs
When reporting a problem to customer support, you may be asked to retrieve and send logs of
Avaya Scopia
®
XT Series. There are two kinds of XT Series logs:
• Logs for analyzing network traffic.
• Internal system activities and memory dump logs, offering a snapshot of the system’s status at
the moment of an error. These log files are analyzed by customer support only.
Related Links
Troubleshooting the Avaya Scopia
®
XT Series on page 172
Enabling System Logs and Remote Initialization on page 175
Retrieving Network Traffic Logs on page 177
Retrieving System Logs on page 178
Enabling System Logs and Remote Initialization
About this task
Scopia
®
Management can remotely backup and restore endpoint configurations, including those
from the Avaya Scopia
®
XT Series. You can also use configuration files to duplicate the same
settings across multiple endpoints in an organization.
This procedure enables Scopia
®
Management to retrieve or apply configuration files remotely.
Before you begin
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series on page 112.
You must enable SNMP and AT functionality to work with Scopia
®
Management (see Remotely
Controlling the XT Series with AT Commands on page 149).
Procedure
1. Access the remote access settings. From the XT Series web interface, select Administrator
Settings > Utilities > Remote Access > Advanced. From the endpoint's main menu, select
Configure > Advanced > Utilities > Remote Access > Configurations.
Retrieving XT Series Logs
April 2015 Avaya Scopia
®
XT Series Deployment Guide 175
Comments? infodev@avaya.com
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