Avaya Scopia XT5000 Deployment Guide

Chapter 9: Troubleshooting the Avaya
Scopia
®
XT Series
This section covers troubleshooting problems that may occur when setting up and using the Avaya
Scopia
®
XT Series.
Related Links
Viewing System Information for Customer Support on page 172
Retrieving XT Series Logs on page 175
Resolving Problems Connecting Calls on page 179
Resolving Audio Problems on page 181
Cancelling the Echo on HDMI Monitors on page 183
Resolving Monitor Display Problems on page 185
Improving Call Video Resolution on page 187
Resolving Problems with Displaying Video on page 190
Resolving Lip Sync Problem on page 191
Resolving Camera Issues on page 193
Resolving IP Address Problems on page 195
Cannot Control with Keyboard and Mouse on page 196
Resolving Problems Viewing Computer Content on page 197
Resolving XT Remote Control Unit Problems on page 198
Resolving download problems on page 198
USB Software Upgrade Failure on page 199
Restoring Default User Settings on page 199
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• Host ID (MAC address)
172 Avaya Scopia
®
XT Series Deployment Guide April 2015
Comments? infodev@avaya.com

Avaya Scopia XT5000 Specifications

General

Brand	Avaya
Model	Scopia XT5000
Category	Conference System
Language	English