Avaya Scopia XT5000 Deployment Guide

Resolving Monitor Display Problems
Problem
The monitor is having display problems.
Flickering or blank screen
The system displays a flickering or blank screen.
Solution
The rear panel of the XT Codec Unit features two HD outputs for connecting a main and auxiliary
screen. For cabling, see the cabling diagram in the Quick Setup Guide.
Your system administrator must configure the system for correct video resolution.
When you are not in a call, you can set the refresh frequency of the monitor display:
•
Set to 50 Hz by pressing then 5.
•
Set to 60 Hz by pressing then 6.
Blank screen
The system displays a blank screen.
Solution
• Verify the power cord of the XT Codec Unit is connected properly at both ends.
• Verify the monitor’s power cord is connected properly at both ends.
•
Check that the monitor is connected to HD1
and the power is on.
•
Verify the XT Codec Unit’s LED is on. If the LED is blinking, press the Power key on the XT
Remote Control Unit.
• Make sure the XT Codec Unit output is properly connected to the monitor input. Make sure the
monitor/DVI cable is connected properly at both ends.
Screen layout cropped
The screen layout appears to be cropped.
Configure the monitor layout as described below.
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Select Next to navigate to the Configure Monitor page.
3. Follow the instructions on the screen to adjust the image.
If necessary, refer to
Adjusting the Image Position on page 86 for operational information.
Menus or remote presentation cropped
The system menus or the remote presentation appears to be cropped.
Resolving Monitor Display Problems
April 2015 Avaya Scopia
®
XT Series Deployment Guide 185
Comments? infodev@avaya.com

Avaya Scopia XT5000 Specifications

General

Brand	Avaya
Model	Scopia XT5000
Category	Conference System
Language	English