Backing Up and Restoring XT Series Certificates............................................................. 165
Deleting XT Series Certificates....................................................................................... 166
Enabling the TLS Connection in XT Series...................................................................... 167
Enabling Encryption for Videoconferences....................................................................... 169
Chapter 9: Troubleshooting the Avaya Scopia
®
XT Series.............................................. 172
Viewing System Information for Customer Support................................................................. 172
Retrieving XT Series Logs.................................................................................................... 175
Enabling System Logs and Remote Initialization.............................................................. 175
Retrieving Network Traffic Logs...................................................................................... 177
Retrieving System Logs................................................................................................. 178
Resolving Problems Connecting Calls................................................................................... 179
Resolving Audio Problems................................................................................................... 181
Cancelling the Echo on HDMI Monitors................................................................................. 183
Resolving Monitor Display Problems..................................................................................... 185
Improving Call Video Resolution........................................................................................... 187
Resolving Problems with Displaying Video............................................................................ 190
Resolving Lip Sync Problem................................................................................................. 191
Resolving Camera Issues.................................................................................................... 193
Resolving IP Address Problems............................................................................................ 195
Cannot Control with Keyboard and Mouse............................................................................. 196
Resolving Problems Viewing Computer Content.................................................................... 197
Resolving XT Remote Control Unit Problems......................................................................... 198
Resolving download problems.............................................................................................. 198
USB Software Upgrade Failure............................................................................................. 199
Restoring Default User Settings............................................................................................ 199
Glossary................................................................................................................................. 201
Contents
8 Avaya Scopia
®
XT Series Deployment Guide April 2015
Comments? infodev@avaya.com
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