Avaya XT Series - Chapter 11: Troubleshooting the Avaya Room System XT Series

Chapter 11: Troubleshooting the Avaya
Room System XT Series
Important:
You can access the XT Series using a browser (Web UI) or the end point main menu (Graphical
User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show
either the web UI or the end point main menu. The field and menu names on both interfaces are
almost identical.
This section covers troubleshooting problems that may occur when setting up and using the Avaya
Room System XT Series.
Related links
Retrieving XT Series Logs on page 255
Resolving Problems Connecting Calls on page 262
Resolving Audio Problems on page 263
Cancelling the Echo on HDMI Monitors on page 265
Resolving Monitor Display Problems on page 266
Checking Monitor Image on page 269
Improving Call Video Resolution on page 269
Resolving Problems with Displaying Video on page 271
Resolving issues related to video quality on page 272
Resolving Camera Issues on page 274
Resolving IP Address Problems on page 276
Cannot Control with Keyboard and Mouse on page 277
Resolving Problems Viewing Computer Content on page 278
Resolving XT Remote Control Unit Problems on page 278
Resolving download problems on page 279
Downgrading to version 8.x on page 279
USB software upgrade failure on page 280
Restoring Default User Settings on page 281
Resolving Screen Link Resolution Problems on page 283
Resolving Screen Link Network Connectivity on page 283
Resolving Acoustic Pairing Problems on page 284
Testing Acoustic Pairing on page 284
August 2020 Deployment Guide for Avaya XT Series 254
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