Field Name Description
Enable import Enable/disable import of configuration files from Avaya Meetings
Management.
Enable export Enable/disable export of configuration files to Avaya Meetings Management.
Password A password can be specified to access exported data.
Netlog >
Enabled
Enables the functionality to create a net log which provides a trace of the
device's network status and traffic while you perform an action or during a call,
to help with troubleshooting. You start the trace log from the web interface just
before the action your want to troubleshoot (see Retrieving Network Traffic
Logs on page 256).
User Name To retrieve the log from the web interface, you must enter a username and
password (see Retrieving Network Traffic Logs on page 256). The default
username is CustomerSupport and the default password is 5678.
Password
FTP Enable
export
Enable the log file to be exported to a remote FTP server when configured
from a command line console by a customer service representative.
System Log >
Enabled
Enables the functionality to create a system log which records system internal
system activities and a memory dump (see Retrieving Customer Support
Packages on page 258).
Profiler >
Enabled
Enables the functionality of a deeper log, including low level firmware threads
(see Retrieving Customer Support Packages on page 258). This slows
system performance significantly. Enable only when instructed to do so by a
customer service representative and disable it as soon as you complete the
troubleshooting action.
3. From the web interface only, select Save.
Related links
Retrieving XT Series Logs on page 255
Retrieving Network Traffic Logs
About this task
This procedure describes how to retrieve log files that provide information about network status as
you perform an action or during a specific call. This is necessary when contacting customer
support with network traffic problems, such as poor video quality caused by increased packet loss.
The files are in the standard libpcap format supported by most network analysis tools.
Before you begin
• Ensure the XT Series system is reachable by the computer you intend to use for retrieving
logs.
• Enable the netlog functionality (see
Enabling System Logs and Remote Initialization on
page 255).
• We recommend cleaning old logs from the RAM. If there is not enough room on the RAM,
retrieving logs is automatically stopped.
Troubleshooting the Avaya Room System XT Series
August 2020 Deployment Guide for Avaya XT Series 256
Comments on this document? infodev@avaya.com
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