Procedure
1. From the XT Series web interface, select Diagnostics > Utilities > Advanced Tools.
Figure 129: Retrieving netlog files
2. Start retrieving logs by selecting Start NetLog.
3. Reproduce the problem you want to report to customer support.
4. Stop retrieving logs by selecting Stop Netlog.
5. To access the logs, select Download NetLog captured files.
6. Enter the username and password. The default username is CustomerSupport and
password is 5678.
To change this login information, see
Enabling System Logs and Remote Initialization on
page 255.
7. Select the NetLog file to download it to your computer.
Figure 130: Downloading Netlog files
Related links
Retrieving XT Series Logs on page 255
Retrieving XT Series Logs
August 2020 Deployment Guide for Avaya XT Series 257
Comments on this document? infodev@avaya.com
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