Retrieving Customer Support Packages
About this task
This procedure explains how to retrieve system log files of the Avaya Room System XT Series
internal system activities and memory dump.
Before you begin
Enable the system log and profiler functionality (see Enabling System Logs and Remote
Initialization on page 255). This is optional and should only be done at the request of your
customer support representative.
Procedure
1. Access the XT Series web interface, as described in
Accessing Web Interface on
page 147.
2. From the XT Series web interface, select Diagnostics > Utilities > Customer Support
Package.
Figure 131: Retrieving system logs
3. Select one of the following:
Option Description
Capture full
Package
Select to capture all log events.
Capture last X
minutes
Select to filter the log events to show only those events which have happened
in the last X minutes. Enter a range of minutes between 1–999. The customer
support package file name is appended with filteredxxx with xxx being the
number of minutes.
Note:
When the filtering option is active, the creation of a customer support
package is a few minutes slower, depending on the log contents.
Troubleshooting the Avaya Room System XT Series
August 2020 Deployment Guide for Avaya XT Series 258
Comments on this document? infodev@avaya.com
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