Avaya XT Series - Viewing System Information for Customer Support

Figure 132: Retrieving system logs
10. Select Create.
11. Wait for the system to create the log package file and display the link for downloading this
file.
12. Select the link to download the log package file onto the computer.
13. Send the file to your customer support representative.
Related links
Retrieving XT Series Logs on page 255
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• Host ID (MAC address)
• IP addresses
• Serial number
• System name and model
• Licenses
• Network, gatekeeper, and SIP settings
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
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Comments on this document? infodev@avaya.com