• Make sure the XT Codec Unit output is properly connected to the monitor input. Make sure
the monitor/DVI cable is connected properly at both ends.
Screen layout cropped
The screen layout appears to be cropped.
Configure the monitor layout as described below.
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Select Next to navigate to the Configure Monitor page.
3. Follow the instructions on the screen to adjust the image.
When you adjust the image, 4K output is automatically disabled.
If necessary, refer to
Adjusting the Image Position on page 112 for operational information.
Menus or remote presentation cropped
The system menus or the remote presentation appears to be cropped.
Solution
Adjust the way the image appears on the monitor. To see your adjustments in real-time, we
recommend performing this procedure from the endpoint itself.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series on page 151.
1. Access the monitor settings. From the XT Series web interface, select Administrator
settings > I/O connections > Monitor > Graphic Adjustments. From the endpoint's
main menu, select Configure > Advanced > I/O connections > Monitor > Graphic
Adjustments.
2. Navigate to the monitor requiring adjustment (Monitor HD1 or Monitor HD2).
3. Select your preferred image view mode. On the Avaya XTE240, use the Monitor HD2
area.
Table 64: Adjustment options for the monitor
Option
Description
Adjustment Mode Select Menu, presentation (default) to adjust both the system menu
and presentation, local or received.
Select Menu to adjust the system menus only.
Note:
Adjustment Mode is not applicable to 4K monitors.
Top, Left, Bottom,
Right
Drag the sliders to the required sizes until the menu or presentation
borders are visible on the monitor.
You can also adjust the image for the monitor displaying the system
menu, in the quick setup wizard as described in Adjusting the Image
Position on page 112.
Resolving Monitor Display Problems
August 2020 Deployment Guide for Avaya XT Series 267
Comments on this document? infodev@avaya.com
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