Make sure that your XT Series has the 1080p license enabled.
Camera
Solution
Make sure the camera is connected to the HD CAM1 input port of the XT Codec Unit.
Control Camera setting
The Control Camera setting is not enabled.
Solution
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series on page 151.
1. Access the general camera settings. From the XT Series web interface, select
Administrator Settings > I/O connections > Cameras > HD1. From the endpoint's main
menu, select Configure > Advanced > I/O connections > Cameras > HD1.
2. Make sure that the Control Camera field is set to Yes.
3. From the web interface only, select Save.
Receiving resolution
The resolution you can receive has not been configured correctly.
Solution
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series on page 151.
1. Access the video settings. From the XT Series web interface, select Administrator
Settings > Calls > Preferences > Video. From the endpoint's main menu, select
Configure > Advanced > Calls > Preferences > Video.
Figure 138: Enabling 1080p 60fps setting
2. Ensure that the 1080 60fps field is set to Yes.
3. From the web interface only, select Save.
Troubleshooting the Avaya Room System XT Series
August 2020 Deployment Guide for Avaya XT Series 270
Comments on this document? infodev@avaya.com
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