Configuring unpairing behavior for Screen Link................................................................ 229
Manually unpairing for Screen Link................................................................................. 229
Configuring Avaya Spaces integration................................................................................... 230
Enabling XT Series to present in Avaya Spaces meetings................................................ 230
Chapter 10: Securing your XT Series.................................................................................. 231
Setting PIN Codes for the XT Series..................................................................................... 231
Securing Web Access to the XT Series................................................................................. 232
Limiting or Disabling Access to Built-in MCU.......................................................................... 234
Securing Recordings........................................................................................................... 236
Securing Connections to the XT Series Using TLS................................................................. 237
Generating a Certificate Signing Request for XT Series.................................................... 239
Uploading the CA root certificate that you receive from the CA.......................................... 243
Backing Up and Restoring XT Series Certificates............................................................. 246
Deleting XT Series Certificates....................................................................................... 247
Enabling the TLS Connection in XT Series...................................................................... 248
Enabling Encryption for Videoconferences....................................................................... 250
Securing Wireless Connections to the Computer.................................................................... 253
Chapter 11: Troubleshooting the Avaya Room System XT Series................................... 254
Retrieving XT Series Logs.................................................................................................... 255
Enabling System Logs and Remote Initialization.............................................................. 255
Retrieving Network Traffic Logs...................................................................................... 256
Retrieving Customer Support Packages.......................................................................... 258
Retrieving Screen Link and Mobile Link Logs................................................................... 259
Viewing System Information for Customer Support........................................................... 260
Viewing statistics for network interfaces.......................................................................... 261
Resolving Problems Connecting Calls................................................................................... 262
Resolving Audio Problems................................................................................................... 263
Cancelling the Echo on HDMI Monitors................................................................................. 265
Resolving Monitor Display Problems..................................................................................... 266
Checking Monitor Image...................................................................................................... 269
Improving Call Video Resolution........................................................................................... 269
Resolving Problems with Displaying Video............................................................................ 271
Resolving issues related to video quality............................................................................... 272
Resolving Camera Issues.................................................................................................... 274
Resolving IP Address Problems............................................................................................ 276
Cannot Control with Keyboard and Mouse............................................................................. 277
Resolving Problems Viewing Computer Content.................................................................... 278
Resolving XT Remote Control Unit Problems......................................................................... 278
Resolving download problems.............................................................................................. 279
Downgrading to version 8.x.................................................................................................. 279
USB software upgrade failure............................................................................................... 280
Restoring Default User Settings............................................................................................ 281
Resolving Screen Link Resolution Problems.......................................................................... 283
Contents
August 2020 Deployment Guide for Avaya XT Series 8
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