7 – Troubleshooting
143
19
Unexpected FX40
detected.
An instrument that is not part
of the system configuration
was detected.
Contact your local BD representative
to have the instrument added to the
current system configuration.
20
AC Power is lost. The tablet PC has been
without AC power for more
than 60 seconds.
If power is not restored within 60
seconds of the tablet PC detecting
power loss, the tablet PC performs an
orderly shutdown of the user interface.
21
Upgrade error. There was a problem with a
software upgrade.
Reboot the instrument with the
software upgrade flash media in the
USB flash drive. If error recurs, contact
your local BD representative.
23
FX40 'X' offline.
Remove any vials
in unusable
stations. Consult
Manual.
Occurs when the instrument
is unable to communicate
with the tablet PC.
Reboot instrument.
Stations are marked as Unusable.
Refer to Section 7.3.2 for additional
information on dealing with Unusable
stations.
Move vials in the indicated stations
within 40 minutes of the set time of this
alert to prevent them from becoming
Affected Vials.
25
Instrument X:
Measurement
System offline.
Agitation failure has set the
measurement system to
offline after three consecutive
failures to stop at the read
position.
Reboot instrument.
Stations are marked as Unusable.
Refer to Section 7.3.2 for additional
information on dealing with Unusable
stations.
Move vials in the indicated stations
within 10 minutes of the set time of this
alert to prevent them from becoming
Affected Vials.
26
Door open too
long.
The door has been open for
longer than 4 minutes.
Close the door. Allow it to remain
closed for at least 30 minutes.
NOTE: If door is not closed within 40
minutes of the time that it is opened, all
vials in instrument are marked as
Affected Vials. Refer to Section 7.3.3
for instructions on Affected Vials.
30
The instrument
has lost
connectivity to the
server database.
The instrument has lost
communications with the
BD EpiCenter™ master
database.
Instrument enters a degraded mode of
operation. See Section 4.12.3 for
information on degraded operations.
Error
No.
Message Possible Cause(s) Corrective Action(s)