7 – Troubleshooting
145
37
Instrument X:
Agitation Failure.
Agitation outside of normal
range. Agitation has been
re-started four consecutive
times. (Preceded by four
occurrences of Alert 47.)
Alert is cleared when the instrument
determines that the agitation speed is
within range.
Stations are marked as Unusable.
Refer to Section 7.3.2 for additional
information on dealing with Unusable
stations.
Move vials in the indicated stations
within 40 minutes of the set time of this
alert to prevent them from becoming
Affected Vials.
38
Instrument X:
Contains a vial
with a reading gap.
Consult manual.
The reading gap evaluator
determines when a vial has a
reading gap greater than 40
minutes or the algorithms
have not processed readings
for 40 minutes. This alert is
reported each time a different
vial with a reading gap is
detected in that instrument.
Any vials in the affected row(s) are
marked as Affected Vials. Refer to
Section 7.3.3 for instructions on
Affected Vials.
40
Reminder – The
door has been
open too long.
Caused when the door is still
open every 2 minutes after
Alert 26 has been reported
and acknowledged.
Close the door.
NOTE: If door is not closed within 40
minutes of the time that it is opened, all
vials in instrument are marked as
Affected Vials. Refer to Section 7.3.3
for instructions on Affected Vials.
41
NTP server
unavailable: clocks
may not be
synchronized.
Set when the network client
cannot get a response to a
time synchronization request.
Make sure all network cables are
plugged in.
44
FX40 and
EpiCenter times
are not
synchronized.
The instrument has
determined that its time is not
synchronized with the
BD EpiCenter™ Time
Service.
Make sure all network cables are
plugged in.
46
Database recovery
file invalid.
This will only cause
(potentially) the last
transaction before the power
failure to be rolled back. A
new recovery file will be
created.
Message is informational only. No
action necessary.
Error
No.
Message Possible Cause(s) Corrective Action(s)
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