1-8 Introduction
Technical Support
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Bio-Tek’s PowerWave is backed by a superior support staff. If the
Microplate Reader ever fails to work perfectly, please contact the
Technical Support Staff.
• You can telephone the Technical Assistance Center between 8:30 AM
and 6:00 PM Eastern Standard Time, Monday through Friday, except
Holidays. The number is (800) 242-4685 ; Outside of the USA
(802) 655-4044; European (32) 3-829 0455. Emergency Assistance is
available Monday through Friday, 6:00 PM to 9:00 PM EST.
Fax: (802) 655-3399.
• E-mail: labtac@biotek.com
• INTERNET: http://www.biotek.com
• You may write a letter with your comments and send it to:
Bio-Tek Instruments
Technical Assistance Center
Highland Park, Box 998
Winooski, VT USA 05404-0998
• Lionheart Technologies Europe N.V.:
Sneeuwbeslaan 33
Wilrijk, Belgium
FAX: (32) 3-8254749
Whichever method of contact you choose, please provide the following
information.
• Product name and serial number
• Revision level of your software
• The specific steps which reproduce your problem
• A daytime phone number
• Your name / company
• A Fax number (if available)
• E-mail address (if available)
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