ASXPRESS PLUS Rapid Sample Introduction System Operator’s Manual
Chapter 12: Troubleshooting the Rapid Sample Introduction System
Returned Product Warranty Determination
After CETAC’s examination, warranty or out of warranty status will be
determined. If a warranted defect exists, the product will be repaired at no
charge and shipped prepaid back to the buyer. If the buyer desires an air
freight return, the product will be shipped collect. Warranty repairs do not
extend the original warranty period.
If an out of warranty defect exists, the buyer shall be notified of the repair cost.
At such time the buyer must issue a valid purchase order to cover the cost of
repair and freight, or authorize the products to be shipped back as is, at the
buyer’s expense. Failure to obtain a purchase order number approval within
fifteen (15) days of notification will result in the products being returned as is,
at the buyer’s expense.
To Next Page
Loading...
