ASXPRESS PLUS Rapid Sample Introduction System Operator’s Manual
Chapter 12: Troubleshooting the Rapid Sample Introduction System
Returning the Product to CETAC for Service
Refer to the following information if you need to return the product to CETAC
Technologies for service.
Shipping the Product
Follow these guidelines when shipping the product:
Use the original packing materials. If the original shipping materials are
not available, place a generous amount of shock-absorbing material around
the instrument and place it in a box that does not allow movement during
shipping. Seal the box securely.
Contact CETAC Technologies before shipping the product.
Pre-pay all shipping expenses including adequate insurance.
Write the following information on a tag and attach it to the product:
Name and address of the owner
Product model number and serial number
Description of service required or failure indications
Mark the shipping container as FRAGILE.
In all correspondence, refer to the instrument by model name or number
and full serial number.
Do not return products which are contaminated by radioactive
materials, infectious agents, or other materials constituting health
hazards to CETAC employees.
Product Warranty Statement
NOTE
Contact CETAC Technologies or refer to the warranty card which came with
your product for the exact terms of your warranty. The following copy is
provided for your convenience, but warranty terms may be different for your
purchase or may have changed after this manual was published.
CETAC TECHNOLOGIES warrants automation instruments for (2) two years
from the date of shipment. Any CETAC manufactured unit sold directly to the
End-User found in reasonable judgment of CETAC to be defective in material or
workmanship will be repaired by CETAC without charge for parts and labor.
Only CETAC manufactured automation instruments are covered by the (2) two
year warranty. For a complete listing of our Automation products please visit
our web site at www.cetac.com
and follow the Automation link.
The unit, including any defective part, must be returned to CETAC within the
warranty period. The expense of returning the unit to CETAC for warranty
service will be paid for by the buyer. CETAC’s responsibility in respect to
warranty claims is limited to making the required repairs or replacements, and
no claim of breach of warranty shall be cause for cancellation or recession of
the contract of sale of any unit.
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