Connectivity
Chapter 21: Troubleshooting 653
Chapter 21
This chapter provides solutions to common problems you may encounter while using the
UTM-1 appliance.
Note: For information on troubleshooting wireless connectivity, see
Troubleshooting Wireless Connectivity on page
302.
This chapter includes the following topics:
Connectivity ............................................................................................ 653
Service Center and Upgrades................................................................... 657
Other Problems........................................................................................ 658
Connectivity
I cannot access the Internet. What should I do?
• Verify that the UTM-1 appliance is operating. If not, check the power
connection to the UTM-1 appliance.
• Check if the LED for the WAN port is green. If not, check the network cable to
the modem and make sure the modem is turned on.
• Check if the LED for the LAN port used by your computer is green. If not,
check if the network cable linking your computer to the UTM-1 appliance is
connected properly. Try replacing the cable or connecting it to a different LAN
port.
• Using your Web browser, go to http://my.firewall and see whether "Connected"
appears on the Status Bar. Make sure that your UTM-1 appliance network
settings are configured as per your ISP directions.
• Check your TCP/IP configuration according to Installing and Setting up the
UTM-1 Appliance on page
53.
• If Web Filtering or Email Filtering are on, try turning them off.
Troubleshooting
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