Service Center and Upgrades
Chapter 21: Troubleshooting 657
I cannot connect to the LAN network from the DMZ or primary WLAN network. What should I
do?
By default, connections from the DMZ or primary WLAN network to the LAN network
are blocked. To allow traffic from the DMZ or primary WLAN to the LAN, configure
appropriate firewall rules. For instructions, see Using Rules on page
334.
Service Center and Upgrades
I have exceeded my node limit. What does this mean? What should I do?
Your Product Key specifies a maximum number of nodes that you may connect to the
UTM-1 appliance.
The UTM-1 appliance tracks the cumulative number of nodes on the internal network that
have communicated through the firewall. When the UTM-1 appliance encounters an IP
address that exceeds the licensed node limit, the My Computers page displays a warning
message and marks nodes over the node limit in red. These nodes will not be able to access
the Internet through the UTM-1 appliance, but will be protected. The Event Log page also
warns you that you have exceeded the node limit.
To upgrade your UTM-1 appliance to support more nodes, purchase a new Product Key.
Contact your reseller for upgrade information.
While trying to connect to a Service Center, I received the message “The Service Center did
not respond”. What should I do?
• If you are using a Service Center other than the Check Point Service Center,
check that the Service Center IP address is typed correctly.
• The UTM-1 appliance connects to the Service Center using UDP ports
9281/9282. If the UTM-1 appliance is installed behind another firewall, make
sure that these ports are open.
I purchased an advanced UTM-1 model, but I only have the functionality of a simpler UTM-1
model. What should I do?
Your have not installed your product key. For further information, see Upgrading Your
Software Product on page
582.
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