Chapter 5 Web GUI Setup and Monitorin g
Loading a Software Version and License
From the user interface of the D9858, choose Support > Service Actions. The Service
Actions page is displayed.
The Collect Debug Support Data Export is used by Cisco customer support only.
Click Export to create and save a diagnostics file.
Note: We recommend that you collect the debug support data prior to contacting
Cisco customer support for any D9858 issues.
The S/W Version drop-down list allows you to choose/load a different application
version to your unit. Click Select & Reboot to load the selected application version
and reboot the transcoder. Click Erase to remove the selected application version.
You will be prompted to continue or not. Press OK to continue the deletion.
Click Factory Reset to perform a reset of the settings back to the factory set (default)
values. A warning message prompts you to confirm the operation. Click OK to
continue or No to cancel the operation.
Click Reboot Receiver to reboot the transcoder. You will be prompted to verify the
operation. Click Yes to reboot the unit or No to cancel the operation.
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