Cisco D9858 - Page 304

Chapter 6 Service and Maintenance
282
Alarm
Message
Type
Message
Cause/Remedy
Description
Severity
ID
Digital Program
Mapping
Clear
Digital Program
Mapping - OK
–
–
Major
19000
Transcoding
Status
Set
Transcoding
Halted: SW version
mismatch
Cause: Possible
hardware or
software issue.
Remedy: Reselect
desired application,
clear alarms, reset
the unit, notify
Cisco Services if
problem persists.
Unexpected
software
version
running on
transcoder
Minor
19500
Transcoding
Status
Set
Transcoding
Halted: Transcoder
out of sync
Cause: Possible
hardware or
software issue.
Remedy: Reselect
desired application,
clear alarms, reset
the unit, notify
Cisco Services if
problem persists.
Transcoder
software in
unexpected
state.
Minor
19500
Transcoding
Status
Clear
Transcoding
operational
–
–
Minor
19500
Shutdown
Event
Set
DL APP REBOOT
Cause: User request
requires reboot or
internal system
error.
Remedy: If it is an
internal system
error fault, clear
alarms, reset the
unit, notify Cisco
Services if the
problem persists.
New
application
downloaded,
system
requires
reboot.
Major
20000