Cisco NCS 2000 series Troubleshoot Manual

The cache file location is usually C:\ProgramFiles\Netscape\Users\yourname\cache. The yourname segment of the file
location is often the same as the user name.
Slow CTC Operation or Login Problems
Problem You experience slow CTC operation or have problems logging into CTC.
Problem Table 7: Slow CTC Operation or Login Problems, on page 52 describes the potential cause of the
symptom and the solution.
Table 7: Slow CTC Operation or Login Problems
SolutionPossible Problem
Search for and delete cache files. This operation forces the NCS to download a
new set of Java archive (JAR) files to your computer hard drive. Complete the
Delete the CTC Cache File Automatically, on page 52 or the Delete the CTC
Cache File Manually, on page 53.
The CTC cache file might
be corrupted or might
need to be replaced.
Increase the heap size if you are using CTC to manage more than 50 nodes
concurrently. See the Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP
Environment Variables for Windows, on page 49 or the Set the CTC_HEAP and
CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris, on page
50.
To avoid network performance issues, Cisco recommends managing
a maximum of 50 nodes concurrently with CTC. To manage more
than 50 nodes, Cisco recommends using Cisco Transport Manager
(CTM). Cisco does not recommend running multiple CTC sessions
when managing two or more large networks.
Note
Insufficient heap memory
allocation.
Delete the CTC Cache File Automatically
Before you begin
All running sessions of CTC must be halted before deleting the CTC cache. Deleting the CTC cache might
cause any CTC running on this system to behave in an unexpected manner.
Caution
SUMMARY STEPS
1. Enter an NCS IP address into the browser URL field. The initial browser window shows a Delete CTC
Cache button.
2. Close all open CTC sessions and browser windows. The PC operating system does not allow you to delete
files that are in use.
3. Click Delete CTC Cache in the initial browser window to clear the CTC cache.
Cisco NCS 2000 series Troubleshooting Guide, Release 11.0
52
General Troubleshooting
Slow CTC Operation or Login Problems

Cisco NCS 2000 series Specifications

General

Brand	Cisco
Model	NCS 2000 series
Category	Network Hardware
Language	English