Cisco NCS 2000 series Troubleshoot Manual

Step 8 Again, click the New button under the System variables field.
Step 9 Type CTC_MAX_PERM_SIZE_HEAP in the Variable Name field.
Step 10 Type 256 in the Variable Value field, and then click the OK button to create the variable.
Step 11 Click the OK button in the Environment Variables window to accept the changes.
Step 12 Click the OK button in the System Properties window to accept the changes.
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris
SUMMARY STEPS
1. From the user shell window, kill any CTC sessions and browser applications.
2. In the user shell window, set the environment variables to increase the heap size.
DETAILED STEPS
Step 1 From the user shell window, kill any CTC sessions and browser applications.
Step 2 In the user shell window, set the environment variables to increase the heap size.
Example:
The following example shows how to set the environment variables in the C shell:
% setenv CTC_HEAP 896
% setenv CTC_MAX_PERM_SIZE_HEAP 256
Browser Stalls When Downloading CTC JAR Files From Control Card
Problem The browser stalls or hangs when downloading a CTC Java archive (JAR) file from the control card.
Possible Cause McAfee VirusScan software might be interfering with the operation. The problem occurs
when the VirusScan Download Scan is enabled on McAfee VirusScan 4.5 or later.
Solution Disable the VirusScan Download Scan feature. Complete the Disable the VirusScan Download Scan,
on page 50.
Disable the VirusScan Download Scan
SUMMARY STEPS
1. From the Windows Start menu, choose Programs > Network Associates > VirusScan Console.
2. Double-click the VShield icon listed in the VirusScan Console dialog box.
3. Click Configure on the lower part of the Task Properties window.
4. Click the Download Scan icon on the left of the System Scan Properties dialog box.
5. Uncheck the Enable Internet download scanning check box.
6. Click Yes when the warning message appears.
Cisco NCS 2000 series Troubleshooting Guide, Release 11.0
50
General Troubleshooting
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris

Cisco NCS 2000 series Specifications

General

Brand	Cisco
Model	NCS 2000 series
Category	Network Hardware
Language	English