Commander Connect Connect V6 - To Transfer a Call to an External Number; To Make an External Consultation Call; Deflecting Calls; To Deflect a Call Ringing at Your Station

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Commander Connect Owners Manual

From a standard telephone, press the Recall (R) key on the telephone and dial the Station

number. To transfer the call, replace the Handset.

To transfer a call to an external number

• While on the call, press the Scroll Down Key () until ‘External transfer’ is displayed

• Select ‘External transfer’

• Select a free Line and dial the number

• When the call is answered, press ‘Transfer’.

Note: Transferring an external call to an external number ties up two exchange lines. Such

calls are called trunk-to-trunk calls, and are set to last five minutes when both lines are

standard PSTN lines and are unsupervised, that is, they do not have the “Reversal on Idle”

network option see page 104

To make an external consultation call

While on an external call you can contact another external number to make an enquiry, as

follows:

• Press the Scroll Down Key () until ‘External Consultation’ is displayed

• Select the ‘External Consultation’ option on the 'Display'

• Select a Free Line and dial the number

• When the call is answered, you can go back and forth between both calls. Select the

‘Return and hold’ option on the 'Display' each time you want to swap to the other call.

Deflecting calls

This allows you to divert a call that is ringing at your Keystation.

To deflect a call ringing at your Station

• When a call is ringing at your Keystation, select ‘Deflect the call’ on the 'Display'

• Select a free Station from the Station List presented on the 'Display'. The call is

presented to the selected Station and stops ringing at your Keystation. If you attempt

to deflect a call to an unavailable Station it will continue ringing.

To Forward a call ringing at your Station to Voicemail

• When a call is ringing at your Keystation select 'Forward to VM ' on the 'Display'. The

call is deflected to your personal voice box

• The call is diverted to the Group Voice Box if the call is a group call. If the Voicemail is

busy the call continues to ring at your Keystation.

Note: For information on setting up and using a Voicemail box refer to page 65.