Commander Connect Owners Manual
82
Multiple levels of Auto-attendant
A second level of Auto-attendant is available on the Connect.
When a call is answered by Auto-Attendant, the caller can be prompted to dial a single digit, this
digit will route the call to a personalised AA greeting determined by digit dialled. From here the
caller can dial another single digit which can be routed to a station, group or phantom mailbox.
The features to enable the 2
nd
level are called ‘Auto-attendant Mapping’ & ‘Multiple level AA’
(See programming for details)
Note: The caller can dial through to an station, group or phantom mailbox at any level provided
they know the number to dial.
When Auto-attendant Mapping is enabled the following are the dial through options available
when a caller is listening to a greeting in 1
st
level of Auto-attendant.
Dialling a single Digit at 1
st
layer of Auto-Attendant:
Caller routed to voice prompt 1
The 2 second timer can be
changed from 1 to 5 secs.
Caller routed to voice prompt 2
Caller routed to voice prompt 3
Caller routed to voice prompt 4
Caller routed to voice prompt 5
Caller routed to voice prompt 6
Caller routed to voice prompt 7
Caller routed to voice prompt 8
Caller routed to voice prompt 9
Caller rings the group or station
Programmed for the line in
Incoming ringing programming
There is no delay in this
case. The default is that
Group 1 is called.
The prompt to enter your Voice
Mail box number is returned
This is the Voice Mail
Access Code. There Is no
delay
Note: If no AA dial through voice prompt is recorded for a digit and that digit is pressed, call will
be presented instead to the pre-programmed group for that digit (see Single digit dial through of
AA ).
To Next Page
Loading...