29 Using Access Google Drive™
792
Unable to view items
Unable to print
Unable to upload data
Symptom Cause and Remedy
The collection/file is not
shown in the list.
[Cause] Probable causes are as follows:
1) Failed to connect with HTTP server.
2) The number of collections/files exceeded
the display limit.
[Remedy] For 1, check the HTTP settings.
For 2, lessen the collections/files to 1024 or
less, or change the latest update date of the
item to bring it to the top of the list.
The search result differs from
the specified criteria.
[Cause] The time zone of the machine and the cloud
service does not match.
[Remedy] Match the time zone of the machine and the
cloud service.
You can set the time zone for the machine in
[Tools] > [Common Service Settings] >
[Machine Clock / Timers] > [Time Zone].
Symptom Cause and Remedy
Unable to print by selecting
[Print].
[Cause] The user is not allowed to print.
[Remedy] Confirm with the system administrator if
you are allowed to print.
Symptom Cause and Remedy
The scan data is not added to
the cloud service, although
the machine has finished
scanning or stored a
document in a folder with a
job flow sheet linked to.
[Cause] An error occurred in data transferring to the
cloud service.
[Remedy] Check [Status] from the [Job Status] screen.
If "Completed -Error" is displayed, printout
a job history report and check the status
code to remedy.
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