Dell C7765DN - Status Code

Problem Solving
793
Unable to create job flow sheet
Status Code
A status code is displayed on the touch screen or job history report if any error occurs while
using this feature.
Refer to the status codes in the following table to resolve problems.
Note • If a status code is displayed, any print data remaining in the machine and information stored in the
machine's memory is not secured.
If the displayed status code is not listed in the following table, refer to "Status Code" (P.609).
Symptom Cause and Remedy
"Failed to create Job Flow
Sheet." is displayed on the
screen when trying to create a
new job flow sheet.
[Cause] Probable causes are as follows:
1) The created job flow sheet reached the
maximum allowable number.
2) The job flow sheet name includes
characters from a language other than
English and the default language.
[Remedy] For 1, delete unneeded job flow sheets.
You can delete a job flow sheet in [Tools] >
[Setup] > [Create Job Flow Sheet] > [Edit
/ Delete].
For 2, select [Close] and rename the [Job
Flow Sheet Name].
Status Code Cause and Remedy
01-001
[Cause] Hard disk error occurred during transmissions.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact Customer
Support at dell.com/contactdell.
01-002
[Cause] Data in the hard disk may have been damaged.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact Customer
Support at dell.com/contactdell.
01-10x
(x: 1-9)
[Cause] A problem occurred with this feature.
[Remedy] Check for a newer version of this feature. If you were already using the latest version,
contact Customer Support at dell.com/contactdell.
For checking the version of this feature, refer to "Checking the Content Status" (P.795).
01-30x
(x: 1-9)
[Cause] An error occurred in communication between the machine and the cloud service.
[Remedy] Try the same operation again. If the problem still remains, check for a newer version of
this feature. If you were already using the latest version, contact Customer Support at
dell.com/contactdell.
For checking the version of this feature, refer to "Checking the Content Status" (P.795).