Dell S2815dn User Manual

Troubleshooting Guide 501
33
Troubleshooting Guide
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following:
• The power cable is plugged into the printer and a properly grounded electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn
on the printer. This often fixes the problem.
NOTE: If error messages are displayed on the touch panel or on your computer screen, follow the on-screen instructions to
resolve the printer problems. For details about error messages and status codes, see "Understanding Printer Messages."
Display Problems
Printing Problems
NOTE: If Panel Lock Control is set to Enable , you need to enter the four-digit password to enter the Admin
Settings
menu.
Problem Action
Menu settings changed from the operator
panel have no effect.
Settings in the software program, the printer driver, or the printer utilities are
overriding the settings made on the operator panel.
Problem Action
Job did not print or incorrect characters
printed.
Ensure that the top menu appears on the touch panel before you send a job to
print. Press the (Home) button to return to the top menu.
Ensure that the print media is loaded in the printer. Press the (Home)
button to return to the top menu.
Verify that the printer is using the correct Page Description Language (PDL).
Verify that you are using the correct printer driver.
Ensure that the correct USB or Ethernet cable is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Print a Demo Page from the
Report/List .
Ensure that the printer is correctly working.
Check the printer's interface from the
Admin Settings .
Determine the host interface you are using. Print a panel settings report to verify
that the current interface settings are correct.

Dell S2815dn Specifications

General

Secure printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Duplex print speed (black, normal quality, A4/US Letter)	22 ppm
Maximum copy resolution	- DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2
Copy speed (black, normal quality, A4)	40 cpm
Scan to	E-mail, FTP, SMB, USB
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 297 mm
Output color depth	24 bit
Scan speed (color)	17 ppm
Image formats supported	JPEG XR
Maximum scan resolution	9600 x 9600 DPI
Document formats supported	PDF
Faxing	Mono faxing
Fax memory	4 MB
Modem speed	33.6 Kbit/s
Digital sender	-
Maximum duty cycle	80000 pages per month
Recommended duty cycle	700 - 4000 pages per month
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PostScript 3
Cabling technology	10/100/1000Base-T(X)
Authentication method	HTTP, HTTPS, TLS 1.2, SNMP (v1 / v2 / v3), MIBv2, BOOTP, DHCP, RARP, Auto IP, WINS, DNS, Bonjour (mDNS), Telnet
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Dell Mobile Print, Google Cloud Print
Supported network protocols (IPv4)	IPSEC w/ IPv4
Supported network protocols (IPv6)	IPSEC w/ IPv6
Internal memory	1024 MB
Card reader integrated	No
Sound pressure level (printing)	52.9 dB
Control type	Touch
Product color	Black
Display diagonal	4.3 \
Market positioning	Business
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	900 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Paper tray media types	Plain paper, Pre-Printed, Recycled paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Standard interfaces	USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Operating altitude	0 - 3100 m
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	15 - 85 %
Certification	EN 60950-1/IEC 60950-1; EN 55022 (Class B) EN55024 EN61000-3-2 (Class A) EN 61000-3-3 CE Mark (EU) UL 60950-1 / CAN/CSA-C22.2 No. 60950-1-07; ICES-003 (Canada) US CFR Title 47 FCC Part 2 and 15B Part 15C and Part 68 FDA/DHHS (21CFR Chapter 1 Subchapter J RCM (Australia) Telepermit (New Zealand) Singapore Mark SABS/ICASA (South Africa) NOM NYCE (Mexico) GS Mark (Germany) and other certifications required by individual country. WHQL Citrix SAP Novell YES USB Google Cloud Print Mopria AirPrint
Sustainability certificates	Blue Angel, RoHS, ENERGY STAR
AC input voltage	110 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0 W
Power consumption (sleep)	14 W
Power consumption (standby)	52 W
Power consumption (average operating)	610 W

Weight and Dimensions

Depth	556 mm
Width	557 mm
Height	644 mm