Dell S2815dn User Manual

Troubleshooting Guide 529
Scanner Driver/Printer Utility Problems
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message that
appears.
You need to know the model type and Service Tag number of your printer. See the label located inside the front cover
of your printer and write down the Service Tag number. For details on the location of the Service Tag, see "Express
Service Code and Service Tag."
The printer cannot disconnect from the
device even when the procedure in
"Disconnecting Wi-Fi Direct Network" has
been performed.
The device may be automatically reconnecting to the printer. Reset the passphrase
for Wi-Fi Direct and disconnect the device. See "Resetting the Passphrase."
The network mode of the printer cannot be
set to Ad-hoc mode.
Ensure that Wi-Fi Direct is set to Disable.
Wi-Fi Direct cannot be set to Enable. Ensure that the network mode is set to Infrastructure mode.
Ensure that the IP mode is set to a mode other than IPv6.
Problem Action
Unable to retrieve the Address Book data
from the printer on the Address Book Editor.
Check that the USB or Ethernet cable is connected properly.
Ensure that the printer is turned on.
Ensure that the scanner driver is installed on your computer. (The Address Book
Editor retrieves the Address Book data via the scanner driver when the printer is
connected using a USB cable.)
The TWAIN driver cannot connect to the
printer.
Check that the USB or Ethernet cable is connected properly.
If using the network connection, check that IP address of the printer is set
correctly. To check the IP address, see "Scanning Using the TWAIN Driver."
Check whether the printer is turned on. If the printer is turned on, reboot it by
turning off the printer and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
The scanner driver has not been registered
on your computer.
Install the scanner driver. If the scanner driver is installed, uninstall it and then re-
install it again.
Problem Action
Condensation has occurred inside the
printer.
This usually occurs within several hours after you heat the room in winter. This
also occurs when the printer is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
A problem has occurred when using the Dell
Document Hub.
Visit www.dell.com/dochub for information about the Dell Document Hub.
Problem Action

Dell S2815dn Specifications

General

Secure printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Duplex print speed (black, normal quality, A4/US Letter)	22 ppm
Maximum copy resolution	- DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2
Copy speed (black, normal quality, A4)	40 cpm
Scan to	E-mail, FTP, SMB, USB
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 297 mm
Output color depth	24 bit
Scan speed (color)	17 ppm
Image formats supported	JPEG XR
Maximum scan resolution	9600 x 9600 DPI
Document formats supported	PDF
Faxing	Mono faxing
Fax memory	4 MB
Modem speed	33.6 Kbit/s
Digital sender	-
Maximum duty cycle	80000 pages per month
Recommended duty cycle	700 - 4000 pages per month
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PostScript 3
Cabling technology	10/100/1000Base-T(X)
Authentication method	HTTP, HTTPS, TLS 1.2, SNMP (v1 / v2 / v3), MIBv2, BOOTP, DHCP, RARP, Auto IP, WINS, DNS, Bonjour (mDNS), Telnet
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Dell Mobile Print, Google Cloud Print
Supported network protocols (IPv4)	IPSEC w/ IPv4
Supported network protocols (IPv6)	IPSEC w/ IPv6
Internal memory	1024 MB
Card reader integrated	No
Sound pressure level (printing)	52.9 dB
Control type	Touch
Product color	Black
Display diagonal	4.3 \
Market positioning	Business
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	900 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Paper tray media types	Plain paper, Pre-Printed, Recycled paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Standard interfaces	USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Operating altitude	0 - 3100 m
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	15 - 85 %
Certification	EN 60950-1/IEC 60950-1; EN 55022 (Class B) EN55024 EN61000-3-2 (Class A) EN 61000-3-3 CE Mark (EU) UL 60950-1 / CAN/CSA-C22.2 No. 60950-1-07; ICES-003 (Canada) US CFR Title 47 FCC Part 2 and 15B Part 15C and Part 68 FDA/DHHS (21CFR Chapter 1 Subchapter J RCM (Australia) Telepermit (New Zealand) Singapore Mark SABS/ICASA (South Africa) NOM NYCE (Mexico) GS Mark (Germany) and other certifications required by individual country. WHQL Citrix SAP Novell YES USB Google Cloud Print Mopria AirPrint
Sustainability certificates	Blue Angel, RoHS, ENERGY STAR
AC input voltage	110 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0 W
Power consumption (sleep)	14 W
Power consumption (standby)	52 W
Power consumption (average operating)	610 W

Weight and Dimensions

Depth	556 mm
Width	557 mm
Height	644 mm