Dell S2815dn User Manual

526 Troubleshooting Guide
Diagonal lines appear jagged when scanned
using the DADF.
If the document uses thick media, try scanning it from the document glass.
Message appears on your computer screen:
• "Device can’t be set to the H/W mode you
want."
• "Port is being used by another program."
• "Port is Disabled."
• "Scanner is busy receiving or printing data.
When the current job is completed, try
again."
• "Invalid handle."
• "Scanning has failed."
There may be a copying or printing job in progress. When the current job is
complete, try the job again.
The selected port is currently being used. Restart your computer and try again.
The cable may be improperly connected or the printer may be turned off.
The scanner driver is not installed or an operating environment is not set up
properly.
Ensure that the port is properly connected and the printer is turned on. Then
restart your computer.
Check that the USB or Ethernet cable is connected properly.
The printer does not properly transfer scan
data to a specified destination via the
Scan
to Email
or Scan to Network Folder feature.
Check if the following settings have been set correctly on the Dell Printer
Configuration Web Tool
.
Scan to Network Folder
Check the following settings under Address BookServer Address:
• Server Address
•Share Name
•Server Path
•Login Name
•Login Password
Scan to Email
Check the following setting under Address BookE-Mail Address:
• Address
Cannot scan using Windows Image
Acquisition (WIA) on a Microsoft
®
Windows Server
®
2003 computer.
Enable Windows Image Acquisition (WIA) on the computer.
To enable Windows Image Acquisition (WIA):
1 Click Start , point to Administrative Tools , and then click Services .
2 Right-click Windows Image Acquisition (WIA) , and then click Start .
Cannot scan using TWAIN or Windows
Image Acquisition (WIA) on a Windows
Server
®
2008 or Windows Server
®
2008 R2
computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1 Click Start , point to Administrative Tools , and then click Server Manager .
2 Under Features Summary , click Add Features .
3 Select the Desktop Experience check box, click Next , and then click Install .
4 Restart the computer.
Problem Action

Dell S2815dn Specifications

General

Secure printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Duplex print speed (black, normal quality, A4/US Letter)	22 ppm
Maximum copy resolution	- DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2
Copy speed (black, normal quality, A4)	40 cpm
Scan to	E-mail, FTP, SMB, USB
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 297 mm
Output color depth	24 bit
Scan speed (color)	17 ppm
Image formats supported	JPEG XR
Maximum scan resolution	9600 x 9600 DPI
Document formats supported	PDF
Faxing	Mono faxing
Fax memory	4 MB
Modem speed	33.6 Kbit/s
Digital sender	-
Maximum duty cycle	80000 pages per month
Recommended duty cycle	700 - 4000 pages per month
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PostScript 3
Cabling technology	10/100/1000Base-T(X)
Authentication method	HTTP, HTTPS, TLS 1.2, SNMP (v1 / v2 / v3), MIBv2, BOOTP, DHCP, RARP, Auto IP, WINS, DNS, Bonjour (mDNS), Telnet
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Dell Mobile Print, Google Cloud Print
Supported network protocols (IPv4)	IPSEC w/ IPv4
Supported network protocols (IPv6)	IPSEC w/ IPv6
Internal memory	1024 MB
Card reader integrated	No
Sound pressure level (printing)	52.9 dB
Control type	Touch
Product color	Black
Display diagonal	4.3 \
Market positioning	Business
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	900 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Paper tray media types	Plain paper, Pre-Printed, Recycled paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Standard interfaces	USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Operating altitude	0 - 3100 m
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	15 - 85 %
Certification	EN 60950-1/IEC 60950-1; EN 55022 (Class B) EN55024 EN61000-3-2 (Class A) EN 61000-3-3 CE Mark (EU) UL 60950-1 / CAN/CSA-C22.2 No. 60950-1-07; ICES-003 (Canada) US CFR Title 47 FCC Part 2 and 15B Part 15C and Part 68 FDA/DHHS (21CFR Chapter 1 Subchapter J RCM (Australia) Telepermit (New Zealand) Singapore Mark SABS/ICASA (South Africa) NOM NYCE (Mexico) GS Mark (Germany) and other certifications required by individual country. WHQL Citrix SAP Novell YES USB Google Cloud Print Mopria AirPrint
Sustainability certificates	Blue Angel, RoHS, ENERGY STAR
AC input voltage	110 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0 W
Power consumption (sleep)	14 W
Power consumption (standby)	52 W
Power consumption (average operating)	610 W

Weight and Dimensions

Depth	556 mm
Width	557 mm
Height	644 mm