Eldes ESIM384 - TECHNICAL SUPPORT; Troubleshooting; Restoring Default Parameters; Updating the Firmware via USB Cable Locally

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ESIM384 Installation and Conguration Manual v1.1
36. TECHNICAL SUPPORT
36.1. Troubleshooting
Indication Possible reason
Indicator STAT is o · No mains power
· Wiring done improperly
· Blown fuse
Indicator NETW is o or ashing · Missing SIM card
· PIN code is enabled
· SIM card is inactive
· Disconnected antenna
· GSM network signal too weak
· GSM network unavailable
· Microcontroller is not started due to electrical mains noise or static discharge
System does not send any SMS text messages
and/or does not ring
· SIM card credit balance depleted
· Incorrect SMS centre phone number
· No GSM network signal
· User number is not added (or control from any phone number is disabled)
· SIM card changed before disconnecting main power supply or backup battery
Received SMS text message “Wrong syntax” · Incorrect SMS text message structure
· Extra space character might be typed in SMS text message
Missing temperature indication in Info SMS text
message/EKB2 keypad
· Temperature sensor not connected
· Temperature sensor broken
· Connection wires too long
24H and/or Fire zones do not work · Specied zone must be enabled by SMS, ELDES Conguration, EKB2, EKB3 or EK-
B3W/EWKB4
No sound during remote listening · Microphone not connected
· Improper microphone connection
For product warranty repair service please , contact your local retail store where this product was purchased.
If your problem could not be xed by the self-guide above, please contact your local distributor. More up to date information about your device
and other products can be found at the manufacturer’s website www.eldesalarms.com
36.2. Restoring Default Parameters
1. Disconnect the power supply and backup battery.
2. Short circuit (connect) DEF pins.
3. Power up the device for 7 seconds.
4. Power down the device.
5. Remove short circuit from DEF pins.
6. Parameters restored to default.
36.3. Updating the Firmware via USB Cable Locally
1. Disconnect the power supply and backup battery.
2. Short circuit (connect) DEF pins.
3. Connect the device via USB cable to the PC.
4. Power up the device.
5. The new window must pop-up where you will nd the .bin le. Otherwise open My Computer and look for Boot Disk drive.
6. Delete the .bin le found in the drive.
7. Copy the new rmware .bin le to the very same window.
8. Power down the device.
9. Unplug USB cable.
10. Remove short circuit from DEF pins.
11. Power up the device.
12. Firmware updated.