Eldes ESIM384 - Updating Firmware via GPRS Connection Remotely

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ESIM384 Installation and Conguration Manual v1.1
36.4. Updating Firmware via GPRS Connection Remotely
ATTENTION: The system will NOT transmit any data to monitoring station while updating the rmware remotely via GPRS network. All
data messages will be lost and will NOT be transmitted to the monitoring station after the rmware upgrade process is over.
Before updating the rmware remotely via GPRS connection, make sure that:
•SIMcardisinsertedintoSIMCARD1slotofESIM384device(see 2.2. Main Unit, LED and Connector Functionality).
•Mobileinternetservice(GPRS)isenabledontheSIMcard.
•PowersupplyisconnectedtoESIM384.
•DefaultSMSpasswordischangedtoanew4-digitpassword(see6. SMS PASSWORD AND INSTALLER CODE).
•AtleastUser1phonenumberissetup(see 8. USER PHONE NUMBERS).
•APN,usernameandpasswordaresetup(see30.2.1. GPRS Network and ELAN3-ALARM).
NOTE: We strongly recommend to send ONLY ssss_FOTA sms message as the main command for remote rmware update. In case
when user must work in VPN network or to reash device to an old rmware version, then the FULL command should be send (described
below).
Initiate FOTA
ESIM384 alarm system supports FOTA (rmware-over-the-air) feature. This allows to upgrade the rm-
ware remotely via GPRS connection. Once the upgrade process is initiated, the system connects to the
specied FTP server address where the rmware le is hosted and begins downloading and re-ashing
the rmware. The rmware le must be located in a folder titled rmware (folder’s title MUST be written
in non-capital letters). In order to initiate the upgrade process, please send the following SMS message.
SMS
SMS text message content:
ssss_FOTA:ftp-server-ip,port,rmware-le-name,user-name,password
Value: ssss - 4-digit SMS password; ftp-server-io - public IP address of FTP server where
ESIM384 rmware le is stored; port - port number of FTP server (usually - 21); rmware-le-
name - name of the rmware le without le extension. Allowed max. le name length - up
to 27 characters; user-name - user name of FTP server login, allowed max. length - up to 31
character; password - password of FTP server login, allowed max. length - up to 31 character.
Example: 1111_FOTA:84.15.143.111,21,esim384fw,eldesuser,eldespassword
Notice that latest rmware le can be obtained from www.eldesalarms.com
ATTENTION: Firmware lename MUST be renamed in lowercase format before using it.
ATTENTION: Comma and underscore character is NOT allowed to use in user name, password and rmware le name.
NOTE: When FOTA is completed the parameters like ip addres, port, path, lename, user name and password are stored in device cong-
uration and to run FOTA again only ssss_FOTA sms message is enough.
36.5. Frequently Asked Questions
Question Answer
1. Can ESIM384 operate as standalone device without SIM
card inserted?
Yes, ESIM384 device can fully operate without any SIM card inserted. In this case
you will not be able to congure and control the device by SMS and calls nor to
receive any SMS reports and calls.
2. I am unable to arm the alarm system when one of the
zones (some zones) is violated. Is there a way to arm the
alarm system while the zone is violated?
Due to security reasons it is recommended to restore the violated zone (-s)
before arming the alarm system. However, you can enable a Force attribute or
use the Bypass feature in order to arm the alarm system despite the violated
zone (-s) being present. Please, refer to 14.5. Zone Type Denitions and
14.7. Bypassing and Activating Zones.
3. When ESIM384 fully powers down my conguration be-
comes lost and I have to re-congure the device again.
What’s wrong?
This might have happened due to the jumper left on DEF pins or it is a hard-
ware failure. Please, remove the jumper if it is present on DEF pins or contact
your supplier for warranty service.
4. I have a smoke detector connected to ESIM384 system.
How do I reset the smoke detector when the “Fire” zone
is violated?
If the smoke detector is connected to one of the ESIM384 PGM outputs
you can reset it by turning the PGM output OFF and then back ON. This
can be performed by SMS, EKB2 keypad, EKB3 keypad, EKB3W/EWKB4 key-
pad and ELDES Conguration software. Please, refer to 18.4. Turning PGM
Outputs ON and OFF.
5. What happens if I switch backup battery pole terminals
places?
Switching backup battery pole terminals places is forbidden. Otherwise this
will lead to blown fuse and ESIM384 alarm system will have to be repaired.
6. How do I disable SMS reports and calls in case of tamper
violation when alarm system is disarmed?
The SMS reports on tamper violation can be disabled by EKB2, EKB3, EKB3W/
EWKB4 keypads or ELDES Conguration software. For more details, please
refer to 16. TAMPERS or to the software’s HELP section. However, due to
security reasons it is not recommended to disable this feature.