Question Answer
7. Is any additional conguration necessary when con-
necting EPGM1 module after wiring is done according to
EPGM1 user manual?
No additional conguration is required in order to make EPGM1 module oper-
ational.
8. Does the number of EPGM1 zones duplicate when ATZ
mode is activated in the system?
No, the number of EPGM1 zones does not duplicate in ATZ mode as EPGM1
module does not support ATZ mode. Only ESIM384 on-board zones duplicate
in ATZ mode.
9. I connect the wired siren to ESIM384 and I hear a silent
sound alarm even when the alarm system is disarmed.
In case of alarm system alarm the siren provides a loud
sound alarm as it should. Why?
Please, connect the resistor of 3,3 k nominal to the BELL- / BELL+ contacts
This should solve the problem.
10. The buzzer remains active when I disarm the alarm sys-
tem using the keypad. Why?
The buzzer is intended for iButton indication only and it is not related to dis-
arming process by keypad.
11. One of wireless devices connected to ESIM384 system
sends a tamper alarm from time to time, although no
tamper was violated. Why?
This happens due to wireless connection loss. There might be several reasons:
1. ELDES wireless device is installed too close or too far from ESIM384
system.
2. Interference of other electronic equipment.
3. Physical interference (building walls, oors etc.)
4. Metal material interference.
12. I have connected a wired magnetic door sensor, but I re-
ceive tamper alarm instead of zone alarm. What’s wrong?
This happens due to incorrect resistor connection. Please, refer to corre-
sponding connection circuit according to the selected zone connection type
(Type 1 – 5). See 2.3.2 Zone Connection Types for more details.
13. I disconnected the backup battery, but did not receive
any SMS report on this event. How do I enable SMS re-
port on backup battery disconnection?
By default, this notication is enabled. The system checks the backup battery
resistance once a day and sends an SMS report to User 1 on backup battery
replacement if more than 2 resistance is detected. For more details, please
refer to 21. BACKUP BATTERY, Mains power STATUS MONITORING AND
MEMORY.
14. I have set zone names and/or PGM output names con-
taining some Cyrillic and/or non-English characters.
The zone names and PGM output names do not fully t
in the SMS message. What‘s wrong?
According to GSM standards 1 SMS text message may consist of up to 160
Latin alphabet/English characters maximum. If the message contains at
least one non-latin/non-English character, the length of SMS message be-
comes at least half shorter, since those characters occupy more size of the
SMS text message than the Latin ones. It is recommended not to use any
non-Latin/ non-English characters in zone names and PGM output names.
15. I am unable to run ELDES Conguration software - I re-
ceive error messages in Windows. Why?
Microsoft .NET Framework v3.5 is not installed in Windows system. Please,
download this package from ocial Microsoft website free of charge and in-
stall it to your Windows system. Also, if you are using our new Conguration
software, you need to check the Open GL version that is used on your PC.
The Open GL version must be v2.0 or higher.
16. Info SMS report comes with wrong date and time. How
do I correct it?
Please, set the correct system date and time using either ELDES Congura-
tion software, EKB2, EKB3, EKB3W/EWKB4 or SMS text message.
17. I receive an error message when attempting to cong-
ure the device or update the rmware remotely. What’s
wrong?
It appears that the device is unable to establish a communication with con-
guration / FTP server. Please, check the GPRS settings in ESIM384
conguration (APN, user name, password), the location of the rmware le
(must be located in the FTP server folder titled Firmware) and the mobile
internet feature presence on the SIM card used with ESIM384. If this does
not solve the problem, please contact your GSM operator (and ISP - for re-
mote conguration problems) in order to request a list of blocked TCP ports.
18. I waited for at least 5 minutes, but did not receive any
SMS message conrming that remote conguration via
GPRS connection has stopped. What‘s wrong?
1. Send the ssss_endcong SMS text message.
2. In ELDES Conguration software press Disconnect button and repeat the
procedure as described in 5.4.1. Remote Connection.
19. The SMS password is changed and I have User 1 phone
number added. However, whenever I send a text mes-
sage, such as ssss INFO the system always replies with
„Wrong password“. What‘s wrong?
Most likely you have wrong character encoding set up in your SMS text mes-
saging settings on your smart-phone. Please, ensure that you have GSM
Alphabet selected, NOT Unicode or any other type of character encoding.
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